Política de envío
Shipping Policy
Last Updated: July 30, 2025
Thank you for shopping with ROAM the Brand! Below is our shipping policy to help you understand how we process and deliver your orders.
1. Processing Time
All orders are processed within 1–3 days (including weekends and holidays).
You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Within Kuwait
We offer standard local delivery across Kuwait.
Local deliveries typically take 1-2 days after the order has been made.
Shipping fee for orders in Kuwait is 2KD.
We offer free shipping for orders worth 35KD or more.
3. GCC & International Shipping
We currently ship internationally to selected countries.
Delivery times vary based on destination but typically range from 5–15 business days.
International shipping rates will be calculated at checkout.
4. Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes imposed by your country.
These fees are the responsibility of the customer and are not included in the shipping cost.
5. Tracking Your Order
Once your order is shipped, you’ll receive an email with a tracking number.
You can use this number to track your order’s status at any time.
6. Lost or Delayed Packages
While we aim to ensure timely delivery, delays may occur due to external factors (e.g., customs, weather).
If your package is significantly delayed or lost, please contact us at info@roamthebrand.info and we will assist you.
7. Incorrect Addresses
Please ensure your shipping address is correct when placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Questions?
If you have any questions about your order or our shipping policy, please contact us:
Email: info@roamthebrand.info
Website: https://buyroamthebrand.shopify.com